Q: How can I place an order?

A: You can place an order by browsing our collection, adding your favorite items to the cart, and proceeding to checkout. You can also purchase directly by tapping "Buy Now". Follow the simple steps to complete your purchase.

Q: Do you offer international shipping?

A: Currently, we ship across Bangladesh. International shipping options will be available soon—stay tuned!

Q: How long will it take to receive my order?

A: Orders typically take 2-5 business days for delivery, depending on your location. You will receive a tracking number once your order is dispatched.

Q: Can I modify or cancel my order after placing it?

A: Once an order is placed, modifications or cancellations may not always be possible. Please contact us as soon as possible at northcraftbd@gmail.com for assistance.

Q: What payment methods do you accept?

A: We accept debit/credit cards, mobile banking, and cash on delivery. Please ensure your selected payment method is available at checkout for a seamless transaction.

Q: Do you offer any discounts or promotions?

A: Yes! We frequently offer special discounts and promotions. Stay updated by subscribing to our newsletter or following us on social media.

Q: What is your return and exchange policy?

A: We accept returns/exchanges within 3 days of delivery if the item is unused, unworn, unwashed, and unaltered, in its original packaging and condition with all tags attached. Please refer to the Return and Refund Policy section on our website for detailed instructions.

Q: How do I initiate a return?

A: To request a return or exchange, contact us at northcraftbd@gmail.com with your order details, and our team will guide you through the process.

Q: Do I have to pay for return shipping?

A: If the return is due to a defective or incorrect item, we will cover the return shipping cost. Otherwise, the customer is responsible for the return shipping charges.

Q: How do I know my size?

A: We provide a detailed Size Guide on each product page to help you find the perfect fit. If you need further assistance, feel free to reach out.

Q: Are your products locally made?

A: Yes! NorthCraft is proudly crafted in Bangladesh, honoring the artistry and skill of our local artisans.

Q: How do I care for my NorthCraft apparel?

A: To maintain the quality and longevity of your clothing, please follow the care instructions provided with each product.

Q: How can I contact NorthCraft for further assistance?

A: You can reach us via:

• Email: northcraftbd@gmail.com
• Contact: +8801675754444
• Live Chat: Click the chat icon on the bottom right corner of your screen to chat with a representative instantly.

Q: Do you have a physical store?

A: We primarily operate online, but you can visit our office for personalized assistance.